Terms & Conditions
To provide you with the best prices, best customer service, and fastest turnaround times, we have a few policies, (“Terms”, “Terms and Conditions”) (“Privacy Policy”) that we ask our customers to read and agree to before purchasing. Please read all of our policies and shipping information below before purchasing. Thanks again for choosing Global Sawdust (“us”, “we”, or “our”).
These Terms apply to all visitors, users, and others who access our site and/or our services.
Order Cancellations
- Global Sawdust allows up to 3 hours after placing an order for any order changes or cancellations. Orders canceled within that 3 hour time period will be refunded in full minus the non-refundable processing fee that Global Sawdust is charged for the transaction. This fee is typically 2.7% and is non-refundable by the payment processor.
- Order cancelations requested after the 3 hour grace period will have gone into production and will be charged a 5% restocking as each order is handcrafted with the highest quality throughout our production phase. Thank you for your understanding.
- If you don't like your item for any reason (we cannot imagine that you wouldn't), Global Sawdust will accept returns/exchanges on standard work only, within 7 days of you receiving your item. Item/product must be unused and in the same state it arrived.
- Please note that custom work cannot be refunded or exchanged and is exempt from the above policy unless there is a defect upon arrival; thank you for your understanding.
- Custom work includes all furniture and any other item that is requested with additional features than what we already offer on our site. Laser engravings and anything personal is included in custom work.
- All other work is standard work and falls under our 7 day return policy.
- Any item (standard work or custom work) purchased at craft fair, market place stand, craft show, in person shopping experience, etc. is non returnable and exempt from the above policies.
What is standard vs. custom work?
- Custom work includes all furniture and any other item that is requested with additional features other than what we already offer on our site. Laser engravings and anything personal is included in custom work.
- All other work is standard work and falls under our 7 day return policy.
- Any item (standard work or custom work) purchased at craft fair, market place stand, craft show, in person shopping experience, etc. is non returnable and exempt from the above policies.
- Have questions? Email us! (support@globalsawdust.com)
When will I receive my Item?
- For standard work, we require a 7-9 day window to produce and then ship your item.
- For products with a laser engraving add on, we require an additional 2 days (to the standard work production time) to produce and handcraft your order.
- Depending on the shipping you've selected you should receive your order between 1-5 business days once shipped depending on your location.
- For furniture, we require a 4-6 week lead time. If you are in need of expedited process, please contact us at support@globalsawdust.com .
How do you handle custom projects/work?
- At Global Sawdust, what you envision we can produce. Hands down. From custom tables and furniture to Lazy Susans and cutting boards we keep your vision at our focus and deliver that quality product you want.
- Please note that custom products/work and furniture are not able to be returned or exchanged. Exemptions from this policy only come into effect if there is a defect with the product (feel free to see our return/exchange policy above.)
When I order my product with laser engraving... how does that work?
- As a company that is always expanding, we offer the option to have your product laser engraved! From custom text, to decorative designs, to images, & more...whatever your vision is we can create it!
- If you want your product laser engraved, please select that option on the drop down menu and tell us what you want engraved, where, etc. Feel free to attach an image! After you complete your order and we receive it, we will email you & discuss your design, send you a design proof, and work with you till the design is the way you want. Once you approve of the design, we will give you a custom quote for the laser engraving you want on your product. All laser engravings are product add ons and are not paid for when you submit your order. Laser engravings are paid for separately through an invoice we send via email after discussing your design.
- Projects cannot be laser engraved until the laser engraving design proof is agreed upon & the invoice paid for...so please watch your email for emails from us! If unpaid/design unapproved, the project will be on hold until the design proof is approved & the invoice paid for.
- The reason we charge the laser engraving separate from the order is because each laser engraving we do is a custom design to that specific customer. After we discuss what you want, we can give an accurate quote!